Expert Design Systems

Privacy Policy

Effective date: 1-1-2025

At Expert Design Systems B.V., we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you visit www.eds.localhost or engage with our software, services, or support team.

1. Who We Are

PLE is developed and maintained by Expert Design Systems B.V., an engineering software company based in the Netherlands. For questions or concerns regarding your privacy, please contact us via the details provided below.

2. What Data We Collect

We may collect and process the following categories of personal data:

  • Contact details (e.g. name, company, email, phone number), typically submitted via the contact or licence request forms
  • Technical details related to the use of PLE (such as system specifications or usage data), minimal always and extensive if voluntarily submitted for support purposes
  • Website usage data, including anonymised IP addresses, browser type, and visited pages — collected via privacy-friendly cookies or analytics tools
  • Communications, such as emails, support inquiries, or licence requests

3. Purpose of Data Use

We use your data solely for the following purposes:

  • To provide requested licences, support, or technical information
  • To process software usage feedback or troubleshooting requests
  • To manage customer relationships and follow up on inquiries
  • To monitor and improve website performance and user experience
  • To comply with legal or contractual obligations

We do not use your data for marketing purposes unless explicitly agreed.

4. Legal Basis for Processing

The processing of your data is based on one or more of the following legal grounds:

  • Your consent, when submitting forms or requesting contact
  • The performance of a contract or a pre-contractual request (e.g. software licence)
  • Our legitimate interest in responding to inquiries or improving our services
  • Compliance with legal obligations

5. Data Retention

We retain personal data only as long as necessary for the purposes stated above or as required by law. Contact form data, licence-related data, and communication records are retained for the duration of the business relationship and deleted or anonymised when no longer needed.

6. Cookies and Analytics

Our website www.eds.localhost uses only essential or privacy-friendly cookies. We do not use invasive tracking technologies. Where analytics are in use, we rely on tools that anonymise data or operate in compliance with Dutch and EU privacy guidelines.

7. Data Security

We apply appropriate technical and organisational measures to protect your data. This includes secure hosting, encrypted connections (HTTPS), and restricted access to personal data within our organisation.

8. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

  • Right to access your data
  • Right to correction or deletion
  • Right to object or restrict processing
  • Right to withdraw consent at any time
  • Right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens)

To exercise any of these rights, contact us at the address or email below.

9. Third Parties and Data Sharing

We do not sell or rent your personal data. Data may be shared only with trusted service providers (e.g. hosting, email delivery) acting under our instructions and in compliance with GDPR. Data is not transferred outside the EEA unless adequate safeguards are in place.

10. External Links

Our website may contain links to external sites (e.g. partner organisations, government resources). We are not responsible for the privacy practices of those sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be published on this page. We encourage you to review it periodically.

12. Contact

Expert Design Systems B.V.

Loire 186

2491 AM The Hague

The Netherlands

Email: [email protected]

Phone: +31 (0)70 390 23 86